The next few years will see a major shift in demand for the tool sets needed for conversational commerce. Learn how implementing messaging as a channel affects each point of the customer journey.
Teckst Content Library
Learn best practices for creating a great customer experience using two-way messaging
White Paper: Yes, Boomers Do Want to Text Your Company For Customer Service
While texting behaviors do differ a little by generation, customers of all ages will text for customer service if you make the channel easy to use. Learn more about how you can get all your customers texting.
How To: The Teckst Guide to Deflecting Phone Calls, with Real World Examples
See how brands implement texting as a channel using Instagram, Twitter, Facebook, printed materials, emails, HTML code on their websites, and in-app.
How To for Customer Service Teams: What to Expect When You're Texting
This starter kit is filled with information about beginning the journey to add messaging to your customer service stack, including use cases for texting, picking a platform, integrating with CRM, and metrics to track.