Features and Functionality for Business Text Messaging

Our enterprise-ready features help build one-to-one relationships with customers, improving satisfaction while maximizing agent efficiency

Communicate

Teckst is a platform that enables real time, human-to-human communication between brands and their customers. The application integrates seamlessly with your CRM, allowing agents to respond directly to SMS and chat messages within the current workflow.

Integrate

Teckst integrates seamlessly with platforms including Zendesk, Salesforce, Oracle, Dynamics, and Domo, as well as custom systems. Our administrator panel puts analytics and settings at the fingertips of management for maximum visibility and control.

We mobile-enable your current phone numbers and pull the messages into our platform along with those from chat applications such as Facebook messenger and WeChat.

Learn More

Implement

1

Step One:

Simply send us your the phone numbers you’d like text-enabled, CRM credentials, and an API token. We integrate Teckst with your CRM to match your current agent workflows in as little as a few hours.
2

Step Two:

Our training and account management team will ensure your top agents are ready to pilot. We recommend 30-day pilots to gather the data you need to fully succeed with a launch.
3

Step Three:

We coordinate your launch with all stakeholders within your company in order to make getting fully up and running as stress-free as possible.

Platform Features

Agent Efficiency

Multi-Channel Messaging:

Receive and respond to messages from SMS/MMS and chat apps like Messenger in one place.

Auto-Responders:

Get back to customers immediately with automatic responses, including message receipt notifications and answers to FAQ's.

Suggested Responses:

The Teckst platform uses machine learning to suggest the best replies based on past inputs from agents.

Media Library:

Give agents a library of approved images that they can share with customers, keeping brand messaging on point and improving resolution time.

Character Counter:

A handy character counter helps agents keep messages short, sweet, and textable.

Reply-Enabled Notifications:

Answer age-old questions like “Where’s my order?” or "How do I make a return?" faster with notifications that are reply-enabled.

Ticket Management:

Configure ticket routing rules and prevent multiple agents from messaging the customer at the same time.

Notifications:

Keep your team on top of every message with audio, desktop, SMS, and Slack notifications.

Manager Tools and Oversight

Conversation Tagging:

Search, sort, and filter to find messages related to a particular issue. Get business insights by reviewing tag history in our metrics dashboard.

Supervisor Shadowing:

Supervisors can watch conversations and give agents feedback in real time.

Analytics Dashboard:

Get visual analytics on conversation length, tags, and agent efficiency.

Conversation Queues:

Easily assign conversations to agents, queues, or groups that are best-suited to reply to the topic.

Manager Tools and Oversight

Tags:

Keep conversations organized so agents can search, sort, and filter to find messages related to a particular issue. Get business insights by reviewing tag history in our metrics dashboard.

Supervisor Shadowing:

Supervisors can watch conversations and give agents feedback in real time.

Analytics Dashboard:

Get visual analytics on conversation length, tags, and agent efficiency.

Conversation Queues:

Easily assign conversations to agents, queues, or groups that are best-suited to reply to the topic.

Technology and Integrations

CSAT Integrations:

Send customers surveys and Teckst will flow answers directly to your compiler.

API Documentation:

With the Teckst API, developers can add Teckst to apps, workflows, internal tool systems, and more.

Cloud-Based:

Log in from anywhere to read and reply to texts, plus conversations from your agents update in real-time.

Single Sign-On:

IT teams love Teckst because customer service teams can use their current company credentials to log in.

Technology and Integrations

CSAT Integrations:

Send customers surveys and Teckst will flow answers directly to your compiler.

API Documentation:

With the Teckst API, developers can add Teckst to apps, workflows, internal tool systems, and more.

Cloud-Based:

Log in from anywhere to read and reply to texts, plus conversations from your agents update in real-time.

Single Sign-On (SSO):

IT teams love Teckst because customer service teams can use their current company credentials to log in.

Check out our stellar user reviews on Capterra! Read Reviews