Enable Texting As An Option for Customers to Contact You.

No developers needed, no credit card required.
Try Teckst completely free for 14 days.

Faster Time-to-Resolution

Decrease Call and Email Volume

Increase NPS and CSAT

Seamless integrations for Salesforce, Zendesk, Desk, Help Scout

The Fastest-Growing Companies Use Teckst

“Our customers love Teckst and it’s driving down call volume for us!” –Amanda Brooks, Luxe Head of Customer Care

“A customer support game changer.” AlleyWatch

Text us at 1-855-980-6848 to see Teckst in action. We’ll send you a GIF 🙂

How Teckst Works

Same Number, But Textable

We text-enable your current phone numbers (including toll-free) so customers can text you (and thank you)!

Instantly Received

Texts INSTANTLY arrive in your help desk / CRM. The time-to-resolution for text sessions is mind-blowingly quick. Bonus: Your support team saves thousands of hours.

It’s a KPI Love Fest

As call and email volume drops, NPS and CSAT scores increase. Why? Because customers LOVE texting with you! Calls and emails suck for both parties.

Even Textier with TeckstBots™

Use our automated TeckstBots to respond to your frequent issues, saving even more time and cost. TeckstBots are your automated first responder.

Happy Customers Make Happy Bottom Lines


Your customers text with their contacts all day, every day. It’s their primary communication channel. So why can’t they text your company, too?

Converse with your customers the way they prefer. They will love it, and they will love you.


Try Teckst Completely Free for 14 Days

Teckst Product Features

No developers needed!

Text-enable your existing numbers

Or, get new numbers just for text

Integrate with your helpdesk / CRM

Salesforce/Desk, Zendesk, Help Scout

Decrease calls and emails 50%

Decrease Time-to-Resolution (TTR)

Increase NPS and CSAT

Build better rapport with customers

Send texts, images, GIFs, and more

Automate responses with TeckstBots

Incredibly simple pricing

Teckst Original Articles, Research, and Fun Stuff

How Customer Service Organizations Can Drive Revenues by Texting

| Text Message Customer Care, Text Messaging | No Comments
As we kick off the new year, one trend that’s quickly becoming mainstream is two-way text messaging for businesses. In fact, text messaging was implemented in more than 78% of all contact centers in 2017, making it the next big channel enterprises are testing. To…

HOW TO: Increase Revenue with Two-Way Texting

| Customer Care, Text Messaging | No Comments
As ubiquitous as e-commerce has become, there are some industries for which add-to-cart doesn’t always suffice. Airline companies, cruise lines and cable providers all fall into the category of businesses that still rely heavily on customers calling in to book their trip or service. Not…

Two new metrics every customer service organization needs to measure

| Press, Text Message Customer Care | No Comments
For consumers, the benefits of texting for customer service are obvious. Whether it’s tracking a food delivery or needing to change a flight, customers expect to have their questions answered and their issues resolved quickly. Of all the customer service channels, texting has proven to…

Why The Highest Compliance should be your Baseline for Customer Service Messaging

| Press, Text Message Customer Care | No Comments
October is National Cyber Security Awareness Month (NCSAM) and the epic Equifax breach serves as just one reminder of the frequent and rising cyber risks and hacking incidents. For customer service organizations, managing the exponential growth of customer data across multiple customer communication channels and…

Chatbots provide faster self-service on SAP systems

| Press | No Comments
Our founder & CEO, Matt Tumbleson talks to TechTarget about the use of chatbots for enterprises:  Chatbots currently have a somewhat negative association because they are limited in their capabilities, such as determining location based on GPSsignals, and then tying it into back-end systems for conversational…

Reaching Customers through Texting Platforms with Matt Tumbleson of Teckst

| Press | No Comments
Our founder & CEO, Matt Tumbleson is featured in  Tech Leaders Today podcast with Cassie Crossley: Matt is the Founder & CEO of Teckst, the texting platform for customer service. He was also the first Creative Director of Seamless/GrubHub. Matt is an expert in Mobile…

Text us at 1-855-980-6848 to see Teckst in action. We’ll send you a GIF 🙂

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