According to Marketingland, almost 35% of all e-commerce is driven by mobile. Texting is the #1 activity done on mobile devices, therefore texting for e-commerce is becoming more and more important to answer questions and engage with increasingly mobile customers. Teckst’s first customers were e-commerce retailers specializing in men’s fashion. Since our early days, we’ve expanded into e-commerce of all types. Our learnings from millions of texts and interactions helped strengthen our lead as the best two-way SMS software ever created.
Mary Meeker is the voice of mobile trends. In her 2015 Mobile Trends Report, she highlighted how Millennials are changing the way companies operate. The birth and exponential expansion of AirBnB, Uber, and Instacart underscores that today’s mobile ecosystem is prime for growth. From on-demand valet service to on-demand food delivery, Teckst powers some of the nations most-known and most-used powerhouses. These predominantly millennial customer bases don’t just ignore phone calls, the hate them. PricewaterhouseCoopers recently added an entire section to their website with data and studies around today’s always-on customer. One consistent trend: phone calls are a last resort, and texting would be a primary channel if a company offered it.
Texting is so central to air travel that T-mobile partnered with GoGo to offer free in-flight texting. With more than 7 billion mobile phones on Earth, and all of them ready to text, it makes sense that airlines would utilize this incredibly powerful channel. Our platform is the only global-enabled, secured SMS platform capable to handle the demands of airlines. Our back-end is stronger than carbon composite, and our InstaSend™ technology ensures that texts to and from customers are faster than a speeding airplane.