Help Scout, Meet Teckst

Texting message directly from within your Help Scout account, using the same phone number your customers currently call.

Teckst Airline GIF

About our Help Scout Integration

As a Help Scout customer, you already know how simple and usable Help Scout’s interface is. We wanted to maintain that level of simplicity and elegance, so we developed Teckst to be 100% integrated with Help Scout. There’s no extra windows or log ins. When customers inquire via text message, their texts come directly into your Help Scout queue, and your reply goes directly back to their phone as a text.

Try Teckst

Reduce time-consuming emails and phone calls

Reduce overall spend on customer service cases

Improve on-site and in-app conversion of customers

Improve customer satisfaction scores

Be a cool company that understands customers

Call/text with a super-friendly Teckster:

“A customer service game changer.”


Download a PDF one-sheeter with all the great benefits of Teckst.
Download the PDF

More about Help Scout

Designed to go the distance

Our goal is to help millions of people around the world through our products. While growth is important, team and values are paramount. We’re always striving to do impactful work we’re proud of in lieu of chasing overnight success.

Your success means everything

Everyone at Help Scout is motivated to help our customers build a company people love to do business with. We’re here for you, every step of the way. That means providing quality products, online classes, world-class guides and helpful essays—all designed to bring about long-term success for your business.

We’re builders without borders

While we have a small office in Boston, our entire team is free to work remotely from wherever they choose. We overcome remote challenges through transparency, trust, and video conferencing. The reward is worth the effort—we’ll take talent, skill, and diverse perspectives over local geography any day.

“While growth is important, team and values are paramount.”

Above all, we want Help Scout to be a place where passionate people can do their very best work. You won’t find any ping-pong tables or kegerators here. Instead, you’ll be surrounded by driven, supportive teammates who will push you to be better. We take work/life balance seriously, too, and we want every career at Help Scout to be a long and satisfying one.