More about Help Scout
Designed to go the distance
Our goal is to help millions of people around the world through our products. While growth is important, team and values are paramount. We’re always striving to do impactful work we’re proud of in lieu of chasing overnight success.
Your success means everything
Everyone at Help Scout is motivated to help our customers build a company people love to do business with. We’re here for you, every step of the way. That means providing quality products, online classes, world-class guides and helpful essays—all designed to bring about long-term success for your business.
We’re builders without borders
While we have a small office in Boston, our entire team is free to work remotely from wherever they choose. We overcome remote challenges through transparency, trust, and video conferencing. The reward is worth the effort—we’ll take talent, skill, and diverse perspectives over local geography any day.
“While growth is important, team and values are paramount.”
Above all, we want Help Scout to be a place where passionate people can do their very best work. You won’t find any ping-pong tables or kegerators here. Instead, you’ll be surrounded by driven, supportive teammates who will push you to be better. We take work/life balance seriously, too, and we want every career at Help Scout to be a long and satisfying one.