Customer Service Texting for E-commerce

60-Second Overview

Teckst seamlessly integrates with your current customer service software. Watch our video to see how easy texting with customers can be.

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Process Exchanges Twice As Fast

More than half of all your customers are shopping from mobile. Reach them quickly and easily via text messaging to handle everyday support issues fast.

Keep your current software, but open the world of two-way text messaging to easily answer complex questions customers have before signing up.

Texts are up to 80% faster than phone calls, and preferred by today’s customer 2 to 1.

Experience Notiply™–the next generation of shipping notifications that allow customers to reply and speak with a human for help.

PLATFORM FEATURES

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Native Integration

Our platform integrates to the software stack you’re already using. On Salesforce? We’re good. Zendesk? We got you. Built your own? We’re good to go.

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Emojis

Surprisingly, more than 50% of the texting population uses at least one emoji per day. Use our service to send as many as your heart desires.

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Photos & Videos

Send and receive photos and videos to help make customer service faster and easier for you and your customers.

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Keep Your 1-800 Number

Our team will text-enable your current phone numbers. That means the same number can receive calls and texts.

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Multiple Numbers

If you’ve got multiple numbers, multiple countries, or multiple departments, that’s ok with Teckst. We’ll flow them all directly into the same place.

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Better Notifications

If you’re already using notifications, we’ll reply-enable those so any issues can go right to your customer service team.

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Autoresponders

Let customers know you’ll be with them in 5 minutes, or that the office is closed. Our autoresponder help your customers always be in the know.

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Landline Alerts

If an agent tries to text a landline, our helpful in-CRM alerts will notify them it’s not textable. #Thefutureisnow