Teckst puts enterprise-grade texting directly inside your CRM, which makes setup, training, and launch a snap.
Teckst is fully customizable to your Salesforce workflows, including cases and custom objects.
Teckst is integrated with the Zendesk ticket, and agents can use public reply or the Teckst widget and navigation panel to chat with customers.
Text with Zendesk tickets or use our sidebar to allow each agent to chat with up to 12 customers concurrently.
The Teckst app (available for iOS and Android) allows sales reps and agents to text with prospects and customers on their own time. It records all text conversations and pushes them to the CRM contact page.
Each user has their own individual instance of the app and only receives access to their own contacts and conversations. They can opt in to receive push notifications or emails about new messages, and filters will help them identify conversations that need immediate attention. Prospects can also be assigned priorities based on their value.