Texting for Customer Service

Our innovative platform is revolutionizing customer service by effortlessly bringing two-way texting to teams, from on-demand to retail and FinTech.

With Desk.com, Luxe’s small support team easily handles more than 200 cases each day. And, through Desk.com and integration with Teckst, the company decreased average first response time by 40%.

Salesforce Case Studies

Working with Teckst has been like having that partner on your school project who does all the work. Tell them your ideas and they come to school with everything complete.

Caroline KilHead of Customer Service, MEMEBOX

Teckst has been absolutely wonderful to work with. The on-boarding process was seamless and ALL our inquiries (and I mean ALL) were answered in a prompt, actionable, meaningful way. Well worth it.

Derrick ShichVP of Customer Service, MyClean

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Keep Your 1-800

Customers already call your toll-free number. With Teckst, we magically text-enable that same number so you can send and receive texts, images, videos, and more with customers.

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Native Integration

We partnered with the world’s top CRMs to natively add texting as a channel. One texting agent can handle up to 180 texts per hour. That’s incredible efficiency.

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Built in NYC

Teckst was created by telecommunications experts in the heart of New York City. More than 25,000 man hours have gone into the crafting of the world’s best texting integration.

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Made for Service

Teckst is the first platform built specifically for customer service teams. More than 24 customer service leaders came together to develop the specifications that lead to our game-changing service.

Teckst has added texting customer service to more than 100 enterprise clients in more than 19 distinct verticals

  • Ecommerce
  • On-Demand Food/Beverage
  • On-Demand Transportation
  • On-Demand Services
  • FinTech
  • Pet care
  • TV/Multimedia Entertainment
  • Healthcare
  • Brick and Mortar Retail
  • Telecommunications
  • Apparel
  • Internet of Things (IoT)
  • Consumer Packaged Goods (CPG) Food/Beverage
  • Point of Sale Systems
  • Car Rental
  • Consumer Packaged Goods (CPG) Beauty/Skincare
  • Travel
  • Contact Center
  • PR/Advertising Agencies

Request Your Free Demo

 

Gather insights about what your industry is doing with texting, walk through the onboarding process, and discuss our incredibly flexible pricing.
Your time is valuable, so we offer flexible demo options at 10, 30, or 60 minutes in length.
Have general questions about texting and the impact on your business? Our tecksters are experts in texting, so ask away!