Receive, send, and track customer messages right from your CRM

Increase agent efficiency with our ready-made integrations and delight customers by communicating on their favorite channels

How Does Teckst Work?

Teckst is a platform that enables real time, human-to-human communication between brands and their customers. The application integrates seamlessly with your CRM, allowing agents to respond directly to SMS and chat messages within your current workflow.

Customer Service Applications: Order status, confirmations, support, surveys.

Marketing Applications: Acquisition, retention and upsell, loyalty.

Integrations

We worked alongside the world’s top CRMs to create the first truly native messaging integrations

Why Use Teckst?

Meet customers where they are:

Allow customers to communicate with your brand over the channels they use most.

Take advantage of messaging features:

Capitalize on the asynchronous nature of texting, along with other built-in features like GPS, read receipts, emojis, etc.

Gather customer intelligence:

Capture what your customers are asking about and where they are in their purchase journeys so you can respond accordingly.

Deflect expensive calls:

Shift conversations to more efficient messaging channels to save customers from long wait times and improve customer satisfaction scores.

Integrate seamlessly:

Respond to messages from inside your CRM, with no workflow interruption. Cases and contacts are updated in real time for full visibility into the customer’s history.

Generate revenue:

Answer questions quickly to facilitate sales and prevent visitors from leaving your store or website.

Focus on agents:

Provide your agents with a great user experience and free them from spending hours on the phone so they can focus on other tasks.

Save time and money:

Take a single agent from handling one phone call at a time to a dozen or more messaging conversations.

“We’re meeting customers where they are. With ESPN Fan Support powered by Teckst we have been able to drive fans to new live streaming content on mobile devices in the moment.”

–Doug Kramon, Senior Director of Customer Operations and Fan Support

Teckst by Industry

Teckst for
Retail

Use messaging channels to drive store and website traffic, improve the in-store experience, and deflect calls by providing quick answers to frequently asked questions like “Where is my order?”

Teckst for
Sports and Events

Increase ticket sales by adding a new acquisition channel. Strengthen fan loyalty with notifications about available tickets and promotions and  helpful updates on everything from weather delays to special events.

Teckst for
Travel

Keep in touch with travelers before, during, and after a trip with notifications about available inventory and promotions, updates about weather conditions or area attractions, and satisfaction surveys.

Teckst for
Subscription Services

Create “forever conversations” with your customers that blur the line between customer support and marketing and keep your service top of mind. Use messaging to help with acquisition, retention, loyalty, and referrals.

Teckst for
Retail

Use messaging channels to drive store and website traffic, improve the in-store experience, and deflect calls by providing quick answers to frequently asked questions like “Where is my order?”

Teckst for
Sports and Events

Increase ticket sales by adding a new acquisition channel. Strengthen fan loyalty with notifications about available tickets and promotions and  helpful updates on everything from weather delays to special events.

Teckst for
Travel

Keep in touch with travelers before, during, and after a trip with notifications about available inventory and promotions, updates about weather conditions or area attractions, and satisfaction surveys.

Teckst for
Subscription Services

Create “forever conversations” with your customers that blur the line between customer support and marketing and keep your service top of mind. Use messaging to help with acquisition, retention, loyalty, and referrals.

Teckst for
Retail

Use messaging channels to drive store and website traffic, improve the in-store experience, and deflect calls by providing quick answers to frequently asked questions like “Where is my order?”

Teckst for
Sports and Events

Increase ticket sales by adding a new acquisition channel. Strengthen fan loyalty with notifications about available tickets and promotions and  helpful updates on everything from weather delays to special events.

Teckst for
Travel

Keep in touch with travelers before, during, and after a trip with notifications about available inventory and promotions, updates about weather conditions or area attractions, and satisfaction surveys.

Teckst for
Subscription Services

Create “forever conversations” with your customers that blur the line between customer support and marketing and keep your service top of mind. Use messaging to help with acquisition, retention, loyalty, and referrals.

Teckst for
Retail

Use messaging channels to drive store and website traffic, improve the in-store experience, and deflect calls by providing quick answers to frequently asked questions like “Where is my order?”

Teckst for
Sports and Events

Increase ticket sales by adding a new acquisition channel. Strengthen fan loyalty with notifications about available tickets and promotions and  helpful updates on everything from weather delays to special events.

Teckst for
Travel

Keep in touch with travelers before, during, and after a trip with notifications about available inventory and promotions, updates about weather conditions or area attractions, and satisfaction surveys.

Teckst for
Subscription Services

Create “forever conversations” with your customers that blur the line between customer support and marketing and keep your service top of mind. Use messaging to help with acquisition, retention, loyalty, and referrals.

Our Customers

 

Our innovative customers use messaging to keep a continuous conversation going throughout the entire customer journey, from acquisition all the way to service.

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