Built for Customer Service

Teckst is easy to set up and full of incredible features built for customer service teams. Request a demo with a friendly Teckster to see it in action.

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Features Customer Service Teams Love

Teckst has more than a dozen features created to help agents, managers, IT teams, and trainers take full advantage of text messaging.

Macros

Macros save time for agents when replying to repetitive questions. Our team will “teckstify” your current macros for maximum text messaging efficiency.

Automations/Triggers

Let your customers know the wait time, your office hours, and more with our easy to use workflow automations and triggers.

Images & Videos

Send and receive images, GIFs, emojis, and video from your current toll-free number. Plus, with our SafeSend™ feature, your agents can only send approved media.

Slack Integration

Receive notifications right inside a special Slack channel, then easily click on the text to jump right to the conversation within your CRM.

Dashboard Integration

You’ve spent years perfecting your dashboard. Let our engineers directly flow text-related data and metrics into your current dashboard.

Landline Checker

Our engineers developed a genius way to alert agents if they accidentally text the customer’s landline instead of their cell phone.